Discount Sparklers has been a pioneer in the wedding sparklers industry for over 6 years offering the absolute highest quality items and personal attention to each of our customers. Since we first opened our online store, we have gone through painstaking lengths to ensure we supply our customers with the highest quality sparklers available on the market; even if that means additional cost on our end. We understand exactly how important it is to have your wedding sparklers perform flawlessly on your big day, so we do everything in our power to ensure that every sparkler we ship is ready to do the job.
Along with our commitment to providing only premium grade wedding sparklers, sky lanterns, and wooden roses, we also know how important it is to keep an open line of communication with our customers. As anyone who has ever tried to contact a traditional online retailor knows, it can get very tiresome sorting through endless amounts of email message or phone trees just to get a simple question answered. Fortunately, we here at Discount Sparklers do our best to actually answer the phone in a timely manner, and we always return any missed calls as soon as humanly possible. We truly appreciate your business, and work diligently to ensure everyone is treated as our most valuable customer.
At Discount Sparklers, we know how expensive weddings can be. That’s why we are pleased to offer FREE SHIPPING on all orders over $49.99!
Due to federal regulations, all of our orders must be shipped via ground service. We use UPS Ground for all of our shipments to ensure safe and timely deliveries for all of our orders, but this limits our shipping range to the lower 48 states. This means that we cannot ship to Alaska or Hawaii at this time.
Where Can You Ship?
The continental United States only. Federal regulations prohibit any other type of shipping other than via ground, so we cannot ship to Alaska or Hawaii. Additionally, this means we cannot offer “rush” or “overnight” shipping. However, we attempt to ship every order either same or next day, or package usually arrive at your doorstep in the range of 1-4 business days after your order is complete.
How Do You Ship Your Items?
We ship all orders via UPS Ground. This ensures the fastest delivery possible to your doorstep while complying with all federal regulations, typically 1-4 business days.
When Will My Order Arrive?
We try to ship every order same day, but we ship the next business day if the order is placed after 5pm central time. The shipping time for UPS Ground ranges from 1-4 business days, so you can usually expect your order to arrive between 1 and 6 business days after your order is placed including processing and shipping time.
How Much Does Shipping Cost?
We proudly offer free shipping on every order over $49.99, and that offer is valid anywhere in the continental United States. If your order is less than $49.99 we charge a $10 shipping and handling fee to the total price of your order.
Can I Exchange/Return My Items?
Discount Sparklers is more than happy to exchange any items that are defective or have been damaged during the shipping process. This is a very rare occurrence, but we will work quickly to rectify the problem if you simply contact us.
We are also happy to accept returns on any unused items. However, you are responsible for the shipping costs on any returned product; even if your order was eligible for our free shipping offer. This means that the actual cost of shipping from your original order will be deducted from your refund amount regardless if it was free or you were charged the $10 fee.
Can Orders Be Cancelled?
You can cancel your order up until the time it is shipped. Once your package is in the hands of UPS, it cannot be cancelled and the standard return policy stated above is applicable. Please contact us if you have any questions or concerns, and we will work hard to make you satisfied.